Frequently Asked Questions
Please get in touch via the Contact page to book a 15 minute free discovery call at a time that is convenient for you. During this call we will discuss your business goals and needs.
Following our call, I will email you a summary of our discussion. If you are happy to proceed with working together, a contract is agreed/exchanged. We will then book an on boarding call and that is when I start supporting you in your work.
These are discussed during our discovery call/consultation, and if we agree to work together a contract is agreed/exchanged.
I am insured with Policy Bee and have professional indemnity. I am also registered with the Information Commissioner’s Office (ICO).
Monthly retainers are invoiced in advance.
Project rates require 50% of the quote paid before work commences and once the work is completed the balance is invoiced accordingly.
Fixed-Term Contracts will be billed on a monthly basis.
Additional ad hoc hours are billed at the end of the month.
All my packages have a 7 day payment term.
For the monthly retainer, I suggest to new clients to start off with 10 hours per month. It is a helpful starting point for us to determine how long it takes to complete the work.
I will then review the hours over a 3 month period and discuss with you if we need to adjust the number of hours.
For bespoke packages, this will need to be discussed in the discovery call.
Yes, if your requirements change you will need to notify me in writing one month in advance. Like I mentioned in the previous question, hiring a freelancer is flexible and I work around your business needs.
I am committed to delivering on deadline. This will depend on the complexity and urgency of the task or projects. For most tasks it usually is between 24-48 hours. If it is project-based then the deadline will be agreed before the work commences.
I use a time tracking tool and will send a weekly update to you.
Hours of business are billed to the closest 15 minutes.